Publications Return and Exchange Policy

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National Council on Alcoholism and Drug Dependence, Inc.
 Publications Return and Exchange Policy

 

We hope you are completely happy with the merchandise you’ve ordered from us, but if you’re not, please return it.

It is the policy of NCADD, Inc. to accept returns within thirty (30) days of receipt of order.  Returns should be accompanied by the sales receipt and order number that were included in the delivered package.  All materials must be in resalable condition.

Please direct all inquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call customer service at 212-269-7797, ext. 18.  Office hours are from 9:00 am to 5:00 pm eastern time, Monday through Friday.

Shipping address for returns:  NCADD, Inc. 217 Broadway, Suite 712, New York, NY, NY 10022-2001

Shipping and Handling Charges Policy

Free standard shipping on all domestic orders.  International and/or special shipment requests should be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call customer service at 212-269-7797, ext. 18.

Affiliate Discount Policy

National Council on Alcoholism and Drug Dependence, Inc. (NCADD) Affiliates receive a 50% discount on all brochures, fact sheets and posters.  In order to receive this Affiliate discount, you must be logged into the Affiliate Section on NCADD.org.